Support
Services

3i Solutions offers support consisting on preventive, it workflow management, ticketing system, on call and annual commitment.

SLA
Maintenance

SLA
Maintenance

Preventive

Pre-scheduled service visit(s) intended to review on-site components to ensure they continue to operate as originally intended.

ITIL Workflow Management

Through ISO 20001 Assessment service, the shortfalls violating compliance and availability of deliverable services which may exist within the IT organization will be in-depth analyzed and assessed to identify, in order to plan rectification procedures and plans for the enhancement of such services.

Ticketing System

This is the recommended approach for most support requests and users will receive an automated response acknowledging receipt of service request. All issues are addressed by senior support engineers

On Call

All calls will be logged and tracked in our support desk system and we will then provide monthly call reports for all clients’ incidents

Annual Commitment

Pre-scheduled service visit(s) intended to review on-site components to ensure they continue to operate as originally intended.