Support Services



SLA maintenance


Preventive

Pre-scheduled service visit(s) intended to review on-site components to ensure they continue to operate as originally intended.



On call

All calls will be logged and tracked in our support desk system and we will then provide monthly call reports for all clients’ incidents



Ticketing System

This is the recommended approach for most support requests and users will receive an automated response acknowledging receipt of service request. All issues are addressed by senior support engineers



ITIL workflow management

Through ISO 20001 Assessment service, the shortfalls violating compliance and availability of deliverable services which may exist within the IT organization will be in-depth analyzed and assessed to identify, in order to plan rectification procedures and plans for enhancement of such services.



Annual commitment

The Agreement is reviewed annually, in order to be more effective