Preventive
Pre-scheduled service visit(s) intended to review on-site components to ensure they continue to operate as originally intended.
SLA maintenance
On call
All calls will be logged and tracked in our support desk system and we will then provide monthly call reports for all clients’ incidents
Ticketing System
This is the recommended approach for most support requests and users will receive an automated response acknowledging receipt of service request. All issues are addressed by senior support engineers
ITIL workflow management
Through ISO 20001 Assessment service, the shortfalls violating compliance and availability of deliverable services which may exist within the IT organization will be in-depth analyzed and assessed to identify, in order to plan rectification procedures and plans for enhancement of such services.
Annual commitment
The Agreement is reviewed annually, in order to be more effective